There is a massive battle going on in the telecommunications industry. You are unlikely to hear about it because you have probably never done business with either of the companies. These telecommunications companies only provide services to prisons and jails. And it is a lucrative industry.
One of these companies, Global Tel Link, abuses its position of power. Once this company locks in a government contract to become the only provider of telephone services to a prison, they jack up their prices. They also save money by hiring a skeleton crew for customer service. Their call quality is terrible and customer reviews are incredibly bad. On top of all of this, this company does nothing to help police officers and law enforcement. They kind of just sit there siphoning up over $500 million per year from prisoners and their families.
This unethical company has been embroiled in a battle with Securus Technologies. And Securus Technologies couldn’t be any more different than Global Tel Link. The company keeps an A+ rating with the Better Business Bureau, provides outstanding telephone call quality and runs the largest customer service call center in the industry. They also innovate to assist law enforcement with investigations and these innovations have been known to prevent crime.
The company’s latest software innovation allows police officers to find critical information coming from the prisoners themselves. Every single phone call that the company services is recorded and the company allows law enforcement unfettered access to this digital information. The software program is capable of searching this gigantic mountain of digital information in an instant. This can give law enforcement officers critical information that can lead to arrests, prevent crimes and save lives. I think it is pretty clear which company should win the battle of prison telecommunications companies in the United States.